Frequently Asked Questions
What does hosting mean?

Hosting is the providing of space on our servers (computers) for your website's HTML files and graphic images so it can be viewed over the Internet.

When a website is created, the files of the website must be stored on a server with a direct connection to the Internet, along with technical programming configurations for the site to be accessible to the World Wide Web.

Hosting is like storing your website files in a filing cabinet, and every time your website address is called up, the filing cabinet drawer is opened and the correct pages are accessed; except all of this is done digitally.

It's much more cost-effective to rent server space from a Web Hosting Provider than to buy your own server computers, T3 connections to the Internet backbones, and to hire technical staff to keep the servers running properly.

Do I have to keep my computer constantly turned on if I have my own website?

No, your website is hosted on our servers. If people access your website through the Internet, they are viewing the site as it exists on the server not your computer.

Exactly what are all the costs associated with having a website?

  • To own your own domain name, such as www.something.com will cost you a yearly registration fee. You can purchase your domain name from QuestMatrix at a cost of $14.95 per year or you can purchase your domain name from another Registrar. You can pay for as little as a year registration or as much as a 10 year registration. These registrations have to be kept current, so you do not loose your domain name if it expires. Go to our domain website to purchase a domain name. www.questmatixdomains.com
  • A monthly QuestMatrix Online Website Builder fee or a hosting fee is charged depending on which plan you choose.
  • A design fee will only occur if you choose to let us build and maintain your website.

Here are a couple of website building options:

  • You can build the website with our QuestMatrix Online Website Builder and update the website yourself; hosting is included in the various plans. (See QuestMatrix Online Website Builder pricing below)
  • We can build and maintain the website for you with our own software at a cost of $35.00 per hour plus the monthly cost of hosting the website. (See hosting pricing below)
  • You can hire another designer to build the website with their software and maintain it plus the monthly cost of hosting the website. (See hosting pricing below)
  • You can build the website yourself with your own software and maintain it plus the monthly cost of hosting the website. (See hosting pricing below)
QuestMatrix Online Website Builder with Pre-Made Website Templates

Click here to TEST DRIVE the QuestMatrix Website Builder

For some businesses that need constant website updating, the QuestMatrix Online Website Builder may be the right choice. The QuestMatrix Online Website Builder has over 800+ unique website designs to choose from and are included in the monthly cost listed below. You do not need to add additional hosting costs because they are already included in the packages.

The QuestMatrix Online Website Builder is very simple to use, and does not require programming, HTML, or graphics design skills. The user would need basic computer and Internet knowledge. The QuestMatrix Online Website Builder is a fully web-based software application run solely through the Internet and does not require the purchase of special software or hardware. Click here to see some samples of our template gallery

The requirements for the QuestMatrix Online Website Builder are:
  • The user would need basic computer and Internet knowledge
  • A connection to the Internet
  • A computer with any of the newer version major Internet browsers (e.g. Internet Explorer, Netscape)
 PLANS
STARTER
LITE
VALUE
PREMIUM

ULTRA

ECOMMERCE
Monthly Amounts
$10.00
$15.00
$20.00
$25.00
$30.00
$35.00
Yearly Amounts
$112.00
$169.00
$228.00
$287.00
$345.00
$400.00

QuestMatrix Hosting & Email Package Prices

 PLANS
CHROME
TITANIUM
SILVER
GOLD
PLATINUM
Monthly Amounts
$5.00
$10.00
$15.00
$20.00
$25.00
Yearly Amounts
$58.00
$112.00
$169.00
$228.00
$287.00
QuestMatrix building and maintaining the website

If you choose to have us to build and maintain your website, we charge an hourly rate of $35.00. Many normal sized websites can be built in the 10 to 20 hour labor range; some in just a few hours. Several factors have to be determined in estimating the cost. Will you be providing the text content and digital images for the website? Is it going to have a shopping cart with a merchant account? How many pages will the website have?

Database programming for online shopping carts are billed at our programming rate of $95.00 per hour. A standard shopping cart and database requires approximately five hours of programming time.

Please take some time and browse through our Portfolio section to get an idea of what QuestMatrix can create for you.

What steps do I have to take to get my business online if I choose to have you to design and maintain it?

Simply send us your business details; go to our Website Planning section to better understand what you will need.

How long will it take?

As soon as you send us your complete information, we can have your website up and running in a week or sooner.

Can you come and see me?

Yes, we can come and see you, but traveling expenses apply. We will only travel within a 100 mile radius of Canyon Lake, Texas

How does traffic flow to my website?

Traffic to your website comes from many areas:

  • Search Engine listings.
  • Exchanging linking with other websites.
  • Having your website address on all stationery, business cards, letterheads, etc.
  • Include the website address on all forms of advertising.
  • Telling your clients and customers about your website.
How would my website get listed on search engines?

We can register your website with the major search engines. It's a good idea to let us submit your website every six months. We charge $35.00 for each submission.

What is HTML?

HTML stands for Hyper Text Markup Language. This is the main programming language of the web. This is the way in which web pages are brought to you.

What is Java?

Java is a language developed by Sun Microsystems which allows World Wide Web pages to contain code that is executed on the browser. You can learn more about Java from Sun's home page. The URL is http://java.sun.com

What is FTP?

FTP stands for File Transfer Protocol. In order to transfer HTML & image files to and from a server you will need FTP software.

What is a domain name?

A Domain Name is a web address such as www.something.com. A Domain Name is the core of your online identity. It is the address web surfers use to find your website. Your Domain Name is yours entirely because once registered, no other party may use that identity online in that Top Level Domain.

Computers on the Internet use IP (Internet Protocol) numbers (e.g., 00.00.00.00) to locate other computers. Internet users would have a difficult time remembering these long strings of numbers to find sites, so Domain Names were developed to translate IP numbers into easy to remember Domain Names.

Typically businesses use .com, traditionally, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by not-for-profit organizations.

What is a URL?

URL stands for Uniform Resource Locator. In English that simply means an address; http://www.something.com

How can I get a domain name in .com, .net or .org?

To own your own domain name, such as www.something.com will cost you a yearly registration fee. You can purchase your domain name from QuestMatrix at a cost of $14.95 per year or you can purchase your domain name from another Registrar. You can pay for as little as a year registration or as much as a 10 year registration. These registrations have to be kept current, so you do not loose your domain name if it expires. Go to our domain website to purchase a domain name. www.questmatrixdomains.com

What does it mean to register a domain name?

The Internet Domain Name System (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.

How long does it take for a domain name to be active?

Once your domain name has been registered it can be visible immediately to all users of the Internet once we have programmed it on our servers. If you transfer a domain name over to us it can take up to 72 hours to be live; this is because all Internet Service Providers need to update their records to show the new location of your domain name. This is called propagation.

What is a domain email?

You can have several unique email addresses associated with your domain name such as contact@something.com.

What does Registrant mean?

The entity, organization, or individual who is the owner/lease holder of a particular domain name is known as the Registrant. When registering a domain name for a company or organization be sure that the company or organizations name is listed as the registrant if you wish for the company to have control over ownership/lease hold.

What is a Registrar?

An ICANN accredited entity (or an affiliate to such an entity) which acts on behalf of a Registrant regarding domain name registrations or modifications, is known as a Registrar. QuestMatrix is a Registrar.

What is a Registry?

The organization responsible for the actual administration and maintenance of the top-level domain database is known as the Registry. The Registry is where Registrars create new or modify existing domain names for Registrants. For the .Com, Net, and .Org extensions the Registry is a US government contracted database.

What is DNS?

DNS stands for Domain Name System. This System translates a domain name such as something.com into IP numbers. DNS is basically a piece of translation software which allows humans and computers to easily communicate. The network of computers that constitute the Internet map domain names to their corresponding IP numbers.

What are Primary and Secondary Name Servers?

The Primary and Secondary Name Servers indicate the hostname of a name server that will contain authoritative data for the domain name being registered and will deliver/translate that domain name to its corresponding IP number. The designation of "secondary" indicates that the name server will be used in addition to and as a backup for the primary name server that is listed as Primary.

Example:
Primary Name Server: NS1.QUESTVIRTUAL.COM
Primary IP Address: 72.52.193.29
Secondary Name Server: NS2.QUESTVIRTUAL.COM
Secondary IP Address: 72.52.193.30

What are Primary and Secondary IP Address/Numbers?

IP stands for Internet Protocol. A unique number consisting of 4 parts separated by periods/dots. Every machine which houses information that is available on the Internet has a unique number, which correlates to its domain name.

Example:
Primary Name Server: NS1.QUESTVIRTUAL.COM
Primary IP Address: 72.52.193.29
Secondary Name Server: NS2.QUESTVIRTUAL.COM
Secondary IP Address: 72.52.193.30

What is Inter NIC?

Inter NIC was an US government agency that has been effectively replaced by ICANN (Internet Corporation for Assigned Names and Numbers). ICANN now oversees the domain names industry concerning the TLD's .com, .net, and .org. ICANN is technically an international organization, which holds meetings at different international locations throughout each year.

What is WhoIs?

WhoIs is a term referring to a domain name search feature for the .com, .net, and .org database. The WhoIs can be used to search for the owner/lease holder of any domain name which has already been registered.

What does ISP mean?

ISP stands for Internet Service Provider. An ISP provides access to the Internet for others via some connectivity service(s). AOL is an ISP.

What is a Browser?

A browser is what you use to surf the Internet. The most popular browser is Microsoft Internet Explorer.

The Microsoft Internet Explorer browser and the Netscape Navigator browser are very similar programs, but they do have some differences in the way they read particular scripts and HTML commands. One of the most important issues in website development is to ensure that your site is viewed properly in any browser.

Exactly what is the Internet?

The Internet is a collection of information stored in computers physically located throughout the world. Much of the information on the Internet is organized onto pages. The entire network of pages can be potentially interlinked, one pointing to another.

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